Refund policy
Returns and refunds
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Our 30-day promise
If GlowMas is not what you hoped for, contact us within 30 days of delivery at glowmas7@gmail.com. We will arrange a replacement or a full refund — your choice. No restocking fee.
Your statutory right of withdrawal
If you are a consumer in the European Union or the United Kingdom, you have a legal right to withdraw from your purchase within 14 days of receiving it, without giving any reason. This right exists alongside our 30-day promise above, which is more generous and which you are free to use instead.
To exercise your right of withdrawal, tell us clearly before the 14 days are up, by email at glowmas7@gmail.com. You then have a further 14 days to send the goods back.
Condition of returned goods
Please return the kit with all its components. You may examine and test the film as you would in a shop. However, if the film has been cut, applied to glass or otherwise used beyond what is needed to establish its nature and function, we may reduce your refund to reflect the resulting loss in value, as permitted by consumer law.
For this reason we strongly recommend measuring your window and reading the manual before cutting anything.
Damaged or faulty on arrival
If your kit arrives damaged, incomplete or faulty, send us a photo or a short video within 30 days of delivery. We ship a replacement at our cost or refund you in full, and you do not need to send the faulty item back unless we ask you to.
How to start a return
Email glowmas7@gmail.com with your order number and a sentence about the problem. We reply within 24 hours with the correct return address. Please do not send anything back before contacting us — parcels sent to the wrong address may be lost, and we cannot refund what we do not receive.
Return shipping costs
Return postage is at your expense when you simply change your mind. We cover it when the item is faulty, damaged, or not what you ordered.
When you get your money back
Once your return arrives, we inspect it and issue the refund within 5 working days, to the original payment method. Your bank may take a few more days to display it.
Cancelling before dispatch
Email us within 12 hours of ordering and we cancel and refund in full, at no cost to you.
Contact
Glowmas — glowmas7@gmail.com